Shipping policy

All orders are carefully packaged and shipped to the address provided at checkout.

Customers are responsible for ensuring that their shipping information is accurate. Plantingwoods is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information.

If an item arrives broken or defective, please contact us within 7 days of delivery with photos of the item and packaging. If the issue is determined to be a defect or damage that occurred during shipping, we will provide a replacement free of charge, including shipping.

For all other returns, the customer is responsible for return shipping costs.